Plan FAQ response routes before building a bot
Original Digi Soft offline HTML worksheet tool. Record each intent, example customer phrases, suggested reply and human handoff rule. Add and remove routes, then export a CSV planning sheet. Includes a fictional opening-hours sample.
Download contents
- index.html - responsive standalone planner
- README.txt - setup, limits and licence
- Real desktop and phone UI screenshots
Open index.html in current Chrome or Edge. No install, API key, account or subscription. Nothing is uploaded. Entries remain only in page memory: export before refreshing or closing.
Not a live chatbot
No AI matching, WhatsApp connection, automatic messages or workflow execution. CSV is a planning worksheet, not a guaranteed import format for any bot platform. Spreadsheet formula-leading cells are prefixed for safety. Do not enter customer data, secrets, payment details or health information. Manual review and real business policy checks are required. No sales, traffic or response-quality guarantee.
Licence
Use and adapt for your own business or client work. Do not resell or redistribute the original files as a competing standalone product. Version 1.0, October 2026.
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